Grant a SEPA Mandate

Learn how to issue a SEPA direct debit mandate for your payments in the CHANCEN portal.

Granting a SEPA mandate – quick overview

In this article you learn:

  • How to issue a SEPA direct debit mandate via the CHANCEN portal .
  • How to change your bank data.

SEPA Mandate – general information:

  • You are obliged to grant us a valid SEPA mandate after you have signed the ISA, even if you still study or if your repayment is currently paused.
  • We need a seperate SEPA mandate to process your membership payment and your tuition fee repayments. So you have to provide the mandate for the membership and repayment seperately. The process for that is explained below.
  • *If in addition to a tuition fee contract you also signed a contract for living expenses financing you have to provide your details once more as you did for the other contracts. This is due to legal reasons.

 

Table of contents

Grant SEPA mandate for the first time
Withdraw SEPA mandate and issue new one
No SEPA-compatible bank account

Grant SEPA mandate for the first time

  • Log into your CHANCEN portal
  • On the home page you will see the message that you need to grant permission for your SEPA mandate

 

  • Go to the tab for ‘Contracts’
  • There you will see the contracts with the missing mandate highlighted in orange color

 

  • Click on ‘Rückzahler’ contract using the ‘Eye’ icon
  • Go to ‘Mandate management’, select ‘grant new mandate’ and select confirm

 

  • A new page opens and you enter your bank details

 

  • Confirm your details

 

  • You have successfully submitted your SEPA Mandat for the repayment contract

 

  • You will be re-directed to the previous page.
  • Now go to to the ‘Membership’ contract (still highlighted in orange color) and follow the same procedure as you did just now for the other contract. It is very important that you follow the steps for both contracts, otherwise we do not have your complete payment information.

 

 

  • After you have also submitted your details for the Membership Contract you have completed the process. ✔️✔️✔️
  • You can find your submitted data in the tab for ‘Billing’ if you need to refer to it in the future.

 

*Please note that if you have also signed a Living Expenses Contract with us, you have to follow the same procedure once more. The respective contract will show in the same overview as the other ones and will be highlighted in orange color if your mandate is still missing.

 

For legal reasons all mandates have to be provided seperately on the contracts. We apologise for the extra work. If you have any questions or need assistance just let us know. 

 

 

Withdraw SEPA mandate and issue new one

  • If you want to change your account data, you need to revoke the current SEPA mandate and provide your new information. Therefore log in to the CHANCEN portal. Go to the tab for ‘Billing’.
  • Every single mandate that you have provided to us will be visible under ‘Enabled bank accounts’.
  • To cancel a mandate click on the ‘cancel’ button.

*If the cancel button is grey dimmed you are not able to cancel the mandate cause as there is an open payment pending. You would have to wait until this payment has passed and then cancel the mandate. In doubt contact the Repayment Team.

 

  • Once the mandate is cancelled you will be able to ‘enable’ a new account.

 

  • Just follow the next steps to enter your new bank details and you have completed the change

No SEPA-compatible bank account

  • If you don’t have a SEPA-compatible account, you can set up a SEPA-compatible payment method via Transferwise

 

  • You can find detailed instructions here

Contact

Rückzahlungsteam

Beratung zur CHANCEN Rückzahlung, zum Thema Steuern oder zu andere finanzielle Fragen.